Refund Policy

Last updated: June 2026

We want you to love your Magic Greeting cards. If something isn't right, here's how we handle it.

Our Review Process

We aim to review support and refund requests within 5 business days. This is not a guaranteed resolution deadline — we review each case individually.

Refund Request Window

Refund requests for finalized cards must be submitted within 24 hours of finalization. Requests are reviewed individually and are not automatically approved.

Refund Scenarios

• Misspelled text: We'll grant retries first. If the issue persists, we'll issue a refund.
• Bad likeness with good input photo: We'll grant you a retry so you can try a different photo, or issue a refund.
• All generations fail: We'll retry, then refund if unresolved.
• Bad user-uploaded photo: Handled case-by-case.
• User simply dislikes result: Handled case-by-case.

How to Request

To request a refund or retry, submit a support request from your dashboard or contact us at support@magic-greeting.com.

Important Note

Submitting a support or refund request means a human admin may inspect your generated card, your uploaded reference photo, and your generation settings to review your case.

Admin Discretion

Our admin team can grant extra retries, issue refunds, or dismiss requests based on the circumstances. Abuse of the refund system may result in account suspension.